FAQ

Email is the most effective way to contact us, as our response rates are very quick and there are no busy dialling tones. We also accept telephone bookings, please call 07926 402 830. Booking is simple and there are several ways to do it. Book online using our booking form and secure payment facilities via PayPal. Email with your requirement. Call us on 07926 402 830 and one of our representatives will take your booking. Our telephone booking lines are open 24 hours 7 days a week. If your call is not answered, please leave a message and we will call you back.
Simply enter your details into the online booking form. The quote is then displayed, if you wish to proceed then click the “Confirm Booking” button. A summary of your details is shown, and then you click the “PROCEED TO PAYMENT” button. Follow the on screen instructions to enter your payment details. You will receive a confirmation from Platinum Parking which summaries all your booking details and gives full instructions on how to use the service.
You will receive email confirmation of your booking which has a full summary of your travel, vehicle, and contact details together with simple instructions on how to use the service. Please print this off for your reference, alternatively note down all the relevant parts.
Check your junk email. Ensure that you check the appropriate email account that you entered when you made the booking. Sometimes mail servers have problems thus delaying the delivery of emails. If after a reasonable amount of time you have not received a confirmation, then please call or email us.
An internet or telephone booking cannot be made less than 24 hours before the meeting time that a customer requests.
Ensure that you follow the instructions as set out in confirmation email (which you will receive as soon as you make an online booking) to ensure that you receive a smooth service.
Do not worry; we are very aware that flight times can vary dramatically. Our staff will monitor our customer’s flights and inform drivers of any delays. We will be on hand to take your call, so do not hesitate to phone us on the valet parking contact number as detailed on your booking confirmation.
Call the valet parking contact number as detailed on your booking confirmation as soon as you have collected your luggage. We will bring your car to the pre-arranged point at the terminal building. Please see your booking confirmation for detailed instructions.
Amendments to bookings will be fully accommodated to our best ability. Call or Email us to confirm your new travelling times. Please note our cancellation policy and charges may apply when bookings changes cannot be accommodated. Please consult our terms and conditions for these charges.
If a Customer makes a booking and later cancels, no refund will be possible for cancellations 48 hours before the departure date or after. If the Company needs to cancel bookings, affected Customers will be refunded in full.
There is a surcharge of £5 for each additional day for bookings if the booking has already commenced. Prior to the commencement of the booking, any additional days would be added on to the total as if the booking were made as one single booking.