Frequently Asked Questions

How do I contact/book with Platinum Parking?
Email is the most effective way to contact us, as our response rates are very quick and there are no busy dialling tones. We also accept telephone bookings, please call 08450 170 827. Booking is simple and there are several ways to do it.
  • Book online using our booking form and secure payment facilities via PayPal.
  • Email with your requirement.
  • Call us on either 08450 170 827 or 07926 402 830 and one of our representatives will take your booking. Our telephone booking lines are open 24 hours 7 days a week. If your call is not answered, please leave a message and we will call you back.
Do you have availability and will the price change?
If you get a quote and a price is given, then this confirms that we have availability and you may proceed with the booking. Prices are subject to change depending upon seasonality and demand.
Can I make a last minute booking?
An internet or telephone booking can be made up to 24 hours before the meeting time that a customer requests. If a customer books within 24 hours of their meeting time on the outbound leg, they are instructed to call the valet parking contact number on their email confirmation to notify the team.
How do I make an online booking?
  1. Simply enter your details into the online booking form.
  2. The quote is then displayed, if you wish to proceed then click the "Confirm Booking" button.
  3. A summary of your details is shown, and then you click the "PROCEED TO PAYMENT" button.
  4. Follow the on screen instructions to enter your payment details.
  5. You will receive a confirmation from Platinum Parking which summaries all your booking details and gives full instructions on how to use the service.
What will I receive after I have made my booking?
You will receive email confirmation of your booking which has a full summary of your travel, vehicle, and contact details together with simple instructions on how to use the service. Please print this off for your reference, alternatively note down all the relevant parts.
I have not received my confirmation email, what should I do?
  1. Check your junk email.
  2. Ensure that you check the appropriate email account that you entered when you made the booking.
  3. Sometimes mail servers have problems thus delaying the delivery of emails. If after a reasonable amount of time you have not received a confirmation, then please call or email us.
What do I do on the day of my booking?
Ensure that you follow the instructions as set out in confirmation email (which you will receive as soon as you make an online booking) to ensure that you receive a smooth service.
How late can I make a booking before my departure?
We can accept internet and telephone bookings up to 24 hours before a requested meeting time. If you have made this booking within 24 hours of the Drop Off Time, please call the valet parking contact number as detailed on your booking confirmation which you receive via email after completing the booking.
How do I let Platinum Parking know if my flight is delayed?
Do not worry; we are very aware that flight times can vary dramatically. Our staff will monitor our customer's flights and inform drivers of any delays. We will be on hand to take your call, so do not hesitate to phone us on the valet parking contact number as detailed on your booking confirmation.
When do I call Platinum Parking to get them to deliver my car?
Call the valet parking contact number as detailed on your booking confirmation as soon as you have collected your luggage. We will bring your car to the pre-arranged point at the terminal building. Please see your booking confirmation for detailed instructions.
How secure is the car park?
The car park is fully secure, and in a larger secure compound within close vicinity of Doncaster airport. It is monitored by 24 hour CCTV cameras.
Are you insured?
Vehicles are insured whilst being driven. Insurance reverts to your policy whilst parked or stationary (as with all other airport parking facilities). Our parking facilities are near Doncaster airport and have 24hr security.
When do Platinum Parking take my payment?
Platinum Parking will deduct the full amount of the payment from your card at the time of the booking. If your payment fails authorisation then we shall contact you to ensure that the payment is processed.
Do you provide a VAT receipt?
Your booking confirmation acts as your VAT receipt as it has all the necessary parts required by HMCE.
My travel plans have changed can I amend/cancel my booking?
Amendments to bookings will be fully accommodated to our best ability. Call or Email us to confirm your new travelling times. Please note our cancellation policy and charges may apply when bookings changes cannot be accommodated. Please consult our terms and conditions for these charges.
What is the cancellation policy?
If a Customer makes a booking and later cancels, a 15% administration charge will apply up to 7 days prior to departure. After that period, a 30% cancellation charge will apply. No refund will be possible for cancellations 48 hours before the departure date or after. If the Company needs to cancel bookings, affected Customers will be refunded in full.
What are your surcharges?
There is a surcharge of £10 for each additional day for bookings if the booking has already commenced. Prior to the commencement of the booking, any additional days would be added on to the total as if the booking were made as one single booking. There is also a £10 surcharge for bookings which fall on Christmas Day, Boxing Day and New Years Day.
Do you offer a valet cleaning service?
We offer a range of valet options, please look under the "Services" menu for full details.
 

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